Service Delivery
We understand that the solutions we provide to enterprise customers are increasingly sophisticated and mission-critical. Our promise to you is that we will deliver your solution in a timely, professionally program-managed way, and ensure smooth handover to our world-class service operations, where you enjoy a single point of contact for all service activities. We are proud that our customers consistently point to the quality of our implementation and service operations as a principal reason for choosing eircom as their strategic partner.

Professional implementation to deliver on your vision
Our structured, proven approach to the delivery of all the solutions we provide gives you important business assurance. Our professional program managers, following industry standard methodologies based on ISO 10006 and PRINCE2 principles, have delivered hundreds of vital ICT change programs to our customers, from IP migrations and premises relocations to next-generation rollouts such as IP contact centres. No matter how many elements or vendors come together to provide your solution, your program manager takes overriding responsibility for coordinating and delivering it all. So you can be sure you get what you paid for - a solution that delivers real benefits, and the highest levels of after-sales service to ensure those benefits keep on coming.

For more information on our approach to service management, speak with your account manager.