With revenue and profitability challenged in ways not experienced since the 1980's, every organisation needs to strike a balance between reducing costs quickly while structuring the business for the inevitable upswing.

Our Cost Management for Recovery workshop explored the role ICT can play in riding out the current economic storm and creating opportunities to innovate. Our expert speakers examined best practice in driving efficiencies from managing customers, people, networks and ICT infrastructure. Listen to a summary of the key outputs from the event below.

Our Speakers

• Peter Clarke

  The eircom Perspective: Strategic Approach to ICT

  Peter Clarke, Enterprise Market Director, eircom
  outlines eircom's approach to constructing a cost reduction strategy that puts organisational performance at its heart

  Listen here
• Chris Ingle

  Efficient ICT

  Chris Ingle, Research and Consulting Director, IDC
  shares his views on the value that ICT can contribute to cost management initiatives

  Listen here for part one Listen here for part two Listen here for part three Download presentation
• Michael Carroll

  Optimising Customer Engagement

  Michael Carroll, Head of Unified Communications, eircom
  discusses how ICT can deliver cost effective customer interactions and enhance the customer experience

  Listen here
• Andrew O'Kelly

  Network Optimisation

  Andrew O'Kelly, Business Solutions Director, eircom
  outlines how to maximise an IP network architecture to optimise the delivery of communications-enabled services throughout the organisation.

  Listen here
• Declan Ivory

  IT Management

  Declan Ivory, General Manager, Datacentre Services, eircom
  examines how to deliver cost efficiencies and performance improvements from the consolidation, automation and virtualisation of ICT your infrastructure.

  Listen here