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As customers become more and more demanding, how you manage and develop your customer contact operations has never been more critical to your organisation's continued success. The eircom Optimising the Customer Experience conference showcased the technology developments that will enable you to deliver a true multi-channel contact centre experience and address real customer needs while driving business growth. View the videos now.

eircom: The Contact Centre Imperative

Win Customers, Grow the Business, Drive Satisfaction
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Cisco: The Intelligent Contact Centre

Using convergence to deliver a multi channel contact centre experience
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Eircom and Kainos: Talking Service

The self service model comes of age with speech recognition
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Kana: Service Intelligence - Kana

The key to first contact resolution
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DataSquirt: Multi Channel Communication Solutions

TXT 4 Help, TXT 2 Buy - Serving Generation Text
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eircom: Its not just the technology

Practical learnings from eircom's World Contact Centre of the Year
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