Lan Communications Honoured with Nortel’s “EMEA Outstanding Achievement in Customer Contact” Award
Leading network services provider, Lan Communications today announced that it has been honoured with Nortel’s “EMEA Outstanding Achievement in Customer Contact” Award. This prestigious accolade recognises Lan Communications and parent company eircom for their innovative technology leadership and successful deployment of Nortel multimedia customer contact solutions with enterprise and government clients. The winners were unveiled at the recent PartnerForum in Madrid, an annual gathering of senior executives within Nortel’s Europe, Middle East and Africa (EMEA) reseller and distributor partner community.
Commenting on the award, Andrew O’Kelly, managing director, Lan Communications said: “The eircom group is committed to excellence in customer contact solutions and our combined knowledge and experience helps our clients to cut through complexity and deliver the technology required to drive true business performance. This award recognises our leadership in this space, not only in Ireland but in Europe.”
Derek Ashmore, country manager with Nortel was particularly pleased to see an Irish partner recognised at a European forum, especially given that the Nortel global research and development centre for multimedia contact centre software is based in Galway. "Unifying the customer service experience is a business imperative today. Customers want to be able to choose how they interact with organisations as it suits their needs best. It's not enough to have a traditional call centre. You need to offer customers choices such as IVR, email, SMS and Web 2.0 interactions. Nortel, with partners such as Lan Communications, is challenging the traditional silos of communication to enable businesses deliver a rich multimedia experience to their customers, making Unified Communications a business reality."
The success of the award is reflected in the strong business relationships which Lan Communications and Nortel have forged with companies such as FEXCO, one of the country’s leading providers of outsourcing solutions, global payments and processing. “We greatly value the business acumen and technical expertise which Lan Communications brings to the table,” comments Danny Kerins, head of ICT services, FEXCO. “Together with Nortel they have helped us to realise our vision of developing a progressive and innovative ICT infrastructure which drives greater business productivity and a supreme delivery of customer services.”
About Lan Communications
Founded in 1993, Lan Communications is one of the country’s leading network services companies. Boasting a broad client base, it provides government and enterprise clients with innovative yet secure voice, video and data services and true nationwide geographic reach. Lan Communications prides itself on technical excellence and works in close partnership with market-leading hardware and software vendors, holding some of the industry’s highest technical accreditations, many of which are unique to the Irish marketplace. Lan Communications is a wholly-owned subsidiary of eircom
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