Want to know more?

Contact Us

The award recognises Lan Communications' unified communications skills and expertise in implementing Verint's next-generation Impact 360® Workforce Optimisation suite - which includes call recording and quality monitoring, workforce management, performance management and eLearning software, as well as encryption capabilities to support PCI compliance. The company has secured major contract wins in the financial services and insurance sectors over the past twelve months.

Commenting on the award, Andrew O'Kelly, managing director, Lan Communications said, "Verint's workforce optimisation portfolio enhances our offerings in contact centre and unified communications. Our combined, analytics-based approach delivers performance management in any contact centre, financial trading floor or business telephony environment whilst meeting industry compliance and regulation standards. Working in partnership with Verint, we empower our clients to help ensure service excellence and a more secure and streamlined customer experience."

Call centre recordings are a critical component of compliance and liability management, particularly in the financial services, insurance and retail sectors. These recordings provide information for transactional verification and dispute handling. "Our approach goes beyond pure compliance," explains Enda Doyle, design and delivery director, eircom. "The Verint Impact 360 solutions capture and analyse customer interactions and uncover business trends, allowing our clients to make more informed decisions that positively impact the quality, performance and efficiency of the customer service network."

"Our channel infrastructure is an essential route to market for Verint, and we're delighted to celebrate the strong performance delivered by Lan Communications," adds David Parcell, managing director, EMEA for Verint Systems. "The 6th Annual EMEA Partner Awards gave us an opportunity to celebrate those partners that have delivered exceptional sales performance and implementation best practices."

Notes to Editors

PCI - DSS or Payment Card Industry Data Security Standards are technical and operational requirements that were created to help organisations that process card payments prevent credit card fraud, hacking and various other security vulnerabilities and threats. The standards apply to all organisations that store, process or transmit cardholder data.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimisation software and services. Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behaviour, and optimise the customer experience. From contact centres to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimisation suite is the industry's most unified solution set ? featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organisations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimised enterprise and a safer world. Today, more than 10,000 organisations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website http://www.verint.com.

About Lan Communications

Founded in 1993, Lan Communications is one of the country's leading network services companies providing government and enterprise clients with innovative yet secure voice, video and data services and true nationwide geographic reach. Lan Communications prides itself on technical excellence and works in close partnership with market-leading hardware and software vendors, holding some of the industry?s highest technical accreditations, many of which are unique to the Irish marketplace. Lan Communications is the wholly-owned systems integration subsidiary of eircom.