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In customer contact sales and service, the key to excellence is efficiently handling every contact, regardless of the channel. When you keep track of and respond to each interaction, you get a "universal" view that lets you maximise your effectiveness, helping you win new business and keep existing customers coming back. At eircom, we help you deliver on this vision.

• Multi-channel customer contact strategy: so many ICT solutions promise to deliver excellence for your customer contact centre. Our experts help you cut through the complexity and devise a strategy that addresses all the key issues, including business process design, staff satisfaction, performance monitoring and cost control – all enabled through the innovative use of technology.
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• Next generation contact centre technology platforms: discover how next generation IP-enabled contact centre platforms can transform the productivity of your operations. Data and voice calls flow together across the network, letting you handle calls faster and deliver effective self-service options. You can also seamlessly handover contacts between traditional and emerging channels, including IVR, direct agent, speech recognition, instant messaging and SMS - all integrated with your existing customer and operational line-of-business systems. You can even realise the promise of the virtual contact centre, and mine the rich business analytics that the platform can provide.
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• Multi-channel excellence: Impress customers with excellent contact handling across every channel. eircom's flagship call handling solutions, married with carefully chosen multi-channel solutions from our partners, deliver a superior experience for your customers.
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• Why eircom? eircom TeleSales and Service (TSS) contact centre is proud to be the overall winner in the World Contact Center Awards 2006. Our commitment to customers and our staff, and our proven ability to effectively handle large weekly call volumes, provide the knowledge base we draw upon when developing a contact centre solution for you.
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