Customer Contact Solutions
eircom's World-beating Experience
At eircom we are uniquely qualified to assist organisations like yours to optimise your customer contact operations. Our TeleSales and Service (TSS) contact centre has been awarded the honour of the world's best contact centre in the World Contact Center Awards 2006. The acknowledged key successes of our operations are as follows:
- proven commitment to customers
- alignment of contact centre performance and objectives with corporate goals
- attracting and retaining high calibre staff
- answering 85% of the 6000 calls we receive weekly within ten seconds
- demonstrating skill and vision in new technology
- proven ability to manage complex customer situations
- for the twelve months ended March, 2006, customer satisfaction up 7%, sales volumes up 62%, revenue up 77%, control of service costs 18% ahead of cost reduction target, staff satisfaction up 16%
We recognise the crucial importance of our own people in delivering excellence in our customer sales and service operations. The high priority we have put on staff development, motivation and satisfaction levels has been a major factor in our success.
Discover how we can work with you to transform the effectiveness of your customer contact operations. We put our substantial experience in this field to work for you, so you can achieve your vision of driving revenue growth while cost efficiently improving the customer experience.
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