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What does converged IP mean for you?

• Operational cost efficiencies through the sharing and reuse of people and physical assets across the enterprise

• More effective sales and service models to harness all the available knowledge and expertise of your enterprise

• A competitive edge by using a range of new ICT-based services that distinguish you from your competitors

Imagine that your organisation was supported by a dynamic, efficient ICT infrastructure that liberated staff from the lion's share of day-to-day administration and maintenance activities, leaving them free to focus on valuable tasks like customer service and business development. With IP at its core, your optimised infrastructure erases old problems of information silos - information is where it needs to be, whenever it's needed, with a minimum of manual intervention. Totally new IP-based services are possible, letting you seize an edge on the competition. With eircom enterprise as your strategic ICT partner, innovations like these are possible now:

• Multi-channel customer service: our experts can work with you to deliver on the promise of multi-channel customer service, including seamless handover of customer contacts between new and emerging channels, including agent contact, IVR, SMS, e-mail and chat. Rich data about the client and full interaction histories are always visible, giving your staff the ability to resolve issues quickly, up-sell and cross-sell more effectively, and earning you a reputation for delighting your customers.
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• Real-time collaboration to leverage the skillsets of your team: having a widely distributed workforce should be no obstacle to effective working. Discover how a flexible IP infrastructure from eircom makes it easy to collaborate in real time. Draw in resources to an interaction with other staff, clients or suppliers in real-time by leveraging "presence" tools that show the current availability and skillset of all team members. See how such collaboration can simplify iterative or complex tasks like product design or a consultative "sell" to a customer, letting you increase productivity and profitability.
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• Video-intensive applications bring new efficiency: how could you make better use of bandwidth-heavy applications like video to improve your business performance? A converged IP infrastructure from eircom makes it easy to introduce innovations like video monitoring of shelf positioning in a retail environment, or queue monitoring in a retail or financial setting. So you can meet your compliance and customer service goals more cost-effectively, simply by leveraging the power of today's high performance networks.